We understand that you are very concerned about the use and sharing of your own information, and we appreciate your trust in our prudence and wisdom in handling this information. This privacy policy details how HRH Local media Company and its affiliates (collectively referred to as "HRH TV", "we", "our") collect and process your personal information through the HRH TV websites, services, and applications (collectively referred to as "platforms") that reference this privacy policy. Using this platform means that you agree to the processing methods described in this privacy policy. If you do not agree to the use of your personal information in these ways, please stop using this platform.
This platform is provided and controlled by HRH TV Local media Company operating under Saudi Arabia law, with an address of 7059, Al-Subaiha District, 2695. If you have any questions or concerns about this privacy policy or the use of your personal information, you can contact us by email at dev@hrhstudios.com.
For the purposes of this privacy policy, unless the context otherwise requires, "you" and "your" refer to you, the user of this platform, and "information" refers to the information we collect about you or the information you provide to us, including your personal data.
Age restrictions:
This platform is not suitable for users under the age of 13. We will not intentionally collect or solicit information from users under the age of 13, nor will we intentionally allow users under the age of 13 to use our platform. If you are under 13 years old, please do not send us any information about yourself, including your name, address, phone number, or email address.
If you are between 13 years old and the legal adult age in your place of residence (each referred to as a "teenager"), you must review this privacy policy with your parents or legal guardians to confirm that you and your parents or legal guardians understand and agree to this privacy policy. If you or any parent or legal guardian allows a teenager to use this platform, you hereby agree to this privacy policy on behalf of yourself and the teenager. You further agree that you are solely responsible for any and all uses of this platform by the teenager under your guardianship, whether or not such use is expressly authorized by you.
If a parent, guardian, or anyone else discovers that their child has provided information to us without their consent, or if anyone believes that we have information about a child or have collected information from a child, he/she should contact us at dev@hrhstudios.com.
If we discover that a user under the age of 13 has created an account or that a user or visitor under the age of 13 has posted information or other content on the platform, we will terminate the account and delete the information or other content as soon as commercially feasible.
Types of personal information we collect:Your profile information. When you register on the platform, you will provide us with some information, including your username, password, date of birth (if applicable), email address, information disclosed in your user profile, and your photo.
User content and behavior information. We will process the content you generate and view on the platform, including your set preferences (such as language selection), photos, audio, and videos you upload or create, comments you post, and live broadcasts ("user content").
Surveys:
We collect information through surveys, challenges, and competitions in which you participate. Before you complete a survey, challenge, or competition, we will inform you of the purpose of the survey, challenge, or competition and the identity of the service provider providing these activities (if we hire a service provider). In this case, the processing of your information will be based on your consent, and you need to give consent in a timely manner for each survey, challenge, and competition.
Contact information:
If you provide feedback, contact us, or voluntarily provide information to us, our employees, or our contractors in any other way, your contact information, any information you voluntarily provide, and any relevant data will also be collected by us.
Usage information:
We will also collect information about your use of the platform, such as how you interact with the platform, including your interaction with the content we show you, the advertisements you view, the content you read and the problems you encounter, the content you like, and the content you save to "My List". We will also infer your preferences, including your interests, gender, and age, in order to personalize the content for you. In appropriate cases, we will also use this information to provide personalized advertisements and inform you of new services and opportunities.Information from third parties. You can choose to share certain data from third parties with us, or through your use of the platform, we may automatically collect such third-party data. Below we list more details of the information we receive from third parties:
Social networks:If you choose to register and use the platform using social network credentials, such as using a third-party account (such as Facebook, Google, Apple), we will request permission to access basic information of that account, such as your username, email address, public profile, and other possible information related to that account. Similarly, we will share certain information with relevant social networks, such as your application ID, access token, and referral URL. You can stop sharing this information with us at any time by revoking our access to that account.Advertisers, ad networks, and analytics providers.
How does the platform process this information?We use the information we collect from you and your interactions with the platform and other third-party websites and applications to infer your possible interests and provide you with more relevant advertisements. This information will tell us which websites you have visited, which applications you have downloaded, and which purchases you have made, so that we can predict what content you may be interested in in the future and evaluate how effective the advertisements on our platform are. We collect this information through the use of cookies and similar technologies on our platform, as well as similar information received from third parties who advertise on our platform and third parties whose websites/applications you visit. For more details on how you can control such information from third-party advertisers and ad networks, please refer to the "Advertising; Third-Party Content and Services" section below.
Technical information about you that we collect. We collect certain information about the device you use to access the platform, such as your IP address, user agent, mobile carrier, time zone setting, identifier for advertising purposes, model of your device, device system, network type, device ID, your screen resolution and operating system, application and file names and types, keystroke patterns or rhythms, battery status, audio settings, and connected audio devices. If you log in from multiple devices, we will be able to use your profile information to identify your activities on different devices.
In-app purchases:If you are a paying customer, we may collect your payment information. This information is necessary to complete a commercial transaction on our platform. We use this information to enable and complete your transaction. If you choose to use any third-party service to complete and pay for your order, you will provide your credit card number directly to the third party. Please review the terms and notices of the relevant app store regarding the processing of such data. To deposit the correct amount into your account, we will record your purchases, the time of purchase, and the amount spent.
Non-personal information:Non-personal information refers to information that cannot be used to identify an individual. Examples of non-personal information include website visit statistics, application download statistics, and product sales statistics. We collect statistical information to understand how users use our platform. By doing so, we can improve our platform to better meet your needs. In some cases, we may collect, use, disclose, and transfer non-personal information for other purposes at our own discretion. For example, we may share non-personal information with advertisers or make it public to show trends in the general use of our platform.
Cookies:We and our suppliers and service providers use cookies and other similar technologies (such as web beacons, Flash cookies, etc.) ("cookies") to automatically collect information, measure and analyze the web pages you click on and how you use the platform, enhance your experience of using the platform, improve our services, and provide targeted advertisements on the platform and elsewhere on your device. Cookies enable the platform to provide certain functions and features. Web beacons are very small images or small pieces of data embedded in images, also known as "pixel tags" or "transparent GIFs", which can identify cookies, the time and date a page was viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device.
You have the right to choose whether to accept cookies. When you visit our website, you will be prompted to decide whether to accept any cookies that require your consent to use (non-technical cookies), which contain a link to this cookie policy for more details, and you can reset your browser to reject all cookies or indicate when cookies are sent. However, please note that if you choose to reject cookies, your browsing experience may be degraded and you may not be able to use all the functions of our platform.
How do third-party service providers handle credit card information?Third-party service providers should follow strict security standards and confidentiality measures when handling credit card information. They usually use encryption technology to protect your credit card information and only use this information when processing your transaction. In addition, they may be bound by relevant laws and regulations to ensure the security of your information.
How do we choose appropriate third-party service providers?When choosing third-party service providers, we conduct strict evaluations and screenings. We consider their reputation, security measures, service quality, and compatibility with our business needs. We also regularly review their performance to ensure that they continue to meet our requirements.
How do you protect the security of users' personal information?We attach great importance to the security of users' personal information and have taken a series of measures to protect your information. We use encryption technology to protect the security of your information during transmission and storage. We also limit access to your information and only allow authorized personnel to access it. In addition, we regularly conduct security audits to ensure that our systems and processes comply with security standards.How we use your personal information:
We use your personal information to operate, provide, develop, and improve the products and services we offer to our customers. These purposes include:
User management. We use your personal information for user management, such as confirming your subscription intention, confirming age, conducting the process of obtaining consent from legal representatives, verifying the identity of users and their legal representatives, identifying users, and confirming their intention to unsubscribe.
Providing, troubleshooting, and improving our services. We use your personal information to provide functions, analyze performance, fix errors, and improve the availability and effectiveness of the platform. For example, in order to process transactions, we must collect information such as your name, purchase and payment information.
Recommendations and personalization. We use your personal information to recommend features, products, and services that may interest you, determine your preferences, and personalize our experience for you.
Providing voice, image, and camera services. When you use our voice, image, and camera services, we use your voice input, images, videos, and other personal information to respond to your requests, provide you with the requested services, and improve our services.
Compliance with legal obligations. In some cases, we collect and use your personal information to comply with the law. For example, to meet tax or reporting obligations or comply with legitimate government requests.
Communicating with you. We use your personal information to communicate with you about the platform through different channels (e.g., via email, chat). For example, we may send you notifications, emails, text messages, instant messages, and inbox messages to inform you of updates to our platform, terms and conditions, privacy policies, and any other operating rules, policies, and procedures, new audiobooks, events, promotions, special offers, and any other direct marketing information about our products and services, but this is based on your prior consent on our platform. However, you can contact us at dev@hrhstudios.com at any time to withdraw your consent.Advertising: We use your personal information to display interest-based advertisements for features, products, and services that may interest you. But we will not use information that can clearly identify your personal identity to display such advertisements. For more information, please read the "Advertising; Third-Party Content and Services" section below.
Preventing fraud and credit risks: We use personal information to prevent and detect fraud and abuse to protect the safety of our customers, ourselves, and others. We may also use scoring methods to assess and manage credit risks.
Other: We use personal information for any other purpose disclosed to you or based on your consent when collecting your information.
How we share your personal information:
User information is an important part of our business. We are not in the business of selling users' personal information to others. We only share your personal information in the following ways:
With your consent: After obtaining your consent, we will share the information you have authorized with designated third parties or categories of third parties.
Service providers: We hire other companies and individuals to provide services for any of the purposes described in this privacy policy, such as cloud storage providers, payment card processing and verification. We require these service providers to provide the same or equivalent user information protection as described in this privacy policy and prohibit them from retaining, using, or disclosing your information unless it is necessary for providing services to us.
Business partners: We cooperate with third-party applications and platforms (such as Facebook, Google), which provide you with the option to post your activity information on our platform to your network for sharing with others. This privacy policy does not apply to your use of any such third-party applications and services. We are not responsible for how these third parties collect, use, and disclose your information. We encourage you to review the privacy policies of these third parties before connecting or using their applications or services and learn more about their information and privacy practices.
Other users: Any information contained in your publicly visible profile, which may include your profile ID, nickname, photo, and your personal introduction, will be shared with all other users on our platform. If you participate in social functions such as chatting, the pictures and other electronic information you disclose may be publicly available and may be read, copied, collected, or used by other users.Government, public authorities, regulatory agencies, judicial and law enforcement agencies or authorities: We may disclose your information as required by law, such as in compliance with a court order, or when we sincerely believe that the disclosure is appropriate to comply with the law and is reasonably necessary in the following circumstances: (a) to comply with legal obligations, procedures or requests (including tax and related reporting requirements); (b) to enforce our terms and conditions, privacy policy and other agreements, policies and standards, including the investigation of any potential violations; (c) to detect, prevent or otherwise address security, fraud or technical issues; or (d) to protect the rights, property or safety of us, our users, third parties or the public as required or permitted by law. This includes the exchange of information with other companies and organizations for fraud protection and to reduce credit risks.
Disclosure in the case of a merger, sale or transfer of assets: We may share your information in the event of any merger, sale of our assets or financing to or acquisition of all or part of our business by another company. In these cases, we will always require the third party or relevant company to comply with this privacy policy.
Affiliated companies: We may share your information with any of our members, subsidiaries or affiliated companies to provide our services, including improving and optimizing our services, preventing illegal use and supporting users.
Advertisers and advertising networks: We share information with advertisers and third-party measurement companies to show how many users on the platform and which users view or click on advertisements. We may allow third-party advertisers and advertising networks to set up technical and other tracking tools to collect your information as described in the "Advertising; Third-Party Content and Services" section below for the technical delivery of personalized advertisements to your device.
Where we store your personal information:
If you choose to use our platform or provide us with your information, it is possible that your information will be transmitted to and processed and maintained on servers or databases located outside of your country or jurisdiction. It may also be processed by personnel working outside of your country for us, our suppliers or our business partners. By submitting your information, you consent to this transmission, storage or processing. We will take all reasonable and necessary steps to ensure that your information is processed securely and in accordance with this privacy policy and applicable laws.
The security of your personal information:
We take measures to ensure that your information is processed securely and in accordance with this privacy policy. However, unfortunately, transmitting information over the Internet is not completely safe and reliable. Although we will protect your personal information, such as through encryption means, we cannot guarantee the absolute security of the information you transmit through the platform; any transmission is at your own risk. We cannot guarantee or declare that your information will be free from loss, abuse or alteration by third parties, as no transmission method over the Internet or electronic storage method is 100% secure.
We have appropriate technical and organizational measures in place to ensure an appropriate level of security is provided for the different possibilities and severity of risks to the rights and freedoms of you and other users. We maintain these technical and organizational measures and will revise them from time to time to improve the overall security of our systems.
Advertising and third-party content and services:
We allow other companies, namely third-party advertisers and advertising networks, to place advertisements on our platform in order to provide you with interest-based advertisements for third-party products and services. These third-party advertisers and advertising networks use technology to directly send the advertisements and links that appear on our platform to you.
When you use our platform, some third-party tools (SDKs) integrated into our platform may collect and use certain information collected from your device for advertising display and optimization. Such information includes the device manufacturer, model and operating system, screen size, orientation, audio, battery, device memory usage, operator name, IDFV, IDFA or Android advertising ID, time zone setting, regional setting (country and preferred language) and IP address. They may also use other technologies such as cookies, JavaScript or web beacons to measure the effectiveness of their advertisements and personalize the advertising content you see.
If you click on a link to visit any of these websites, please note that these websites have their own privacy policies and we are not responsible for these policies. Please review these policies before submitting any information to these websites.
Your rights and choices:
Delete your data
You can request deletion of your data at any time by contacting us at dev@hrhstudios.com. We will evaluate such requests on a case-by-case basis. Subject to some of your requests, we may retain some of your data for as long as reasonably necessary for our legitimate business interests (including fraud detection and prevention) and to comply with our legal obligations (including tax, legal reporting and audit obligations) This may only be possible by logging out of your account. You may cancel your account by yourself or by contacting us. You understand and agree that after canceling your account, you will lose the right to access or use all or part of the Platform.
Other:Changes: This privacy policy may be updated regularly without prior notice to you to reflect changes in our personal information practices. For significant changes, we will notify you by means of a notice on the website, application or by sending you an email. Without your explicit consent, we will not reduce your rights in any update to the privacy policy. Your continued access or use of the platform after the date of the updated policy constitutes your acceptance of the updated policy. If you do not agree to the updated policy, you must stop accessing or using the platform.